FREQUENTLY ASKED QUESTIONS
Why should I do business with you?
Simply put; because we’re the best.
We make it our goal to provide you the best lawn care and landscaping services possible in addition to a wonderful customer service experience. If you aren’t happy, then we aren’t happy either.
We consider ourselves a customer service company that happens to do lawn care and landscaping. If you’re looking for cheap, “cut’n run” service, inexperienced laborers, office staff that won’t call you back, or a provider that doesn’t communicate with you – we’re not for you! We can handle everything your lawn needs to be healthy – and make your yard the yard of envy in the neighborhood. At Eno Lawn Care, our lawn care experts will provide the best service you’ve experienced.
What is included in basic lawn care services?
Each basic service includes mowing, edging, weed-eating, and blowing of debris. It is our intention to leave each lawn looking better than we found it. Basic lawn service does not include trimming shrubs, pulling weeds, or blowing leaves out of the flower beds. We are a happy to perform these tasks for you with a bi-monthly or monthly beds and shrubs service.
How often do you mow my lawn?
We can perform weekly, bi-weekly or monthly services to meet your preferences. However, cutting your yard on a weekly routine is recommended to achieve the healthiest and thickest growth.
Do you have contracts?
Nope. No contracts. We only want to work with you if you want to work with us. BUT, it is our hope that we do business with you for the long term. We try to treat our clients as partners and hope to work together for decades. The only way we can do this is through 1) excellent service, 2) fair pricing, 3) realistic expectations, and 4) trust.
What areas do you service?
We currently service all of Durham, Chapel Hill, Efland, Hillsborough, and Mebane. We are growing as fast as we can!
What other services do you provide?
We can do just about everything you may need for your lawn and landscaping:
– Lawn Care
– Garden Bed and Landscape Maintenance
– Shrub Trimming
– Leaf Cleanup
– Mulch and Pine Straw Installations
– Bed Creation
– Sod Instillation
– Aerations and Over-Seedings
– Full Lawn Restorations
– Pressure Washing
– Gutter Cleaning
– Vegetable Garden Preparation
Things we do not do:
– Concrete Work/Hardscapes
– Inground Lighting
– Irrigation Installation/Maintenance
For more information on any of these services, check out our service menu here.
What happens if it rains?
Most often the rain will stop in less than an hour and our crew will resume service. While we strive to provide consistent, reliable service, occasionally we will get rained out for a whole day. If that is ever the case, we will send an email alert to explain the situation and communicate any changes. Most often we will mow your yard the first fair weather day available. We will never charge for a service that we did not provide due to inclement weather.
What should I do with my pets?
We love pets! But if possible, please keep your pet out of the yard during servicing. Even the friendliest of pets can get a little hyper with the unfamiliar faces and noisy machinery. We would love to send you a quick reminder that our crews are 30-60 minutes away so you can put your pet inside. You can set this up by simply giving us a call or shooting us an email.
Does my lawn care rate ever change?
The short answer is yes. But we will never change your price without letting you know. Reasons we might change: 1) inflation – each year we typically have a 2%-3% price change for inflation and labor rates. 2) Some times we mess up and just really misprice things. In order to provide excellent service over the long run, we have to price things correctly.
What happens if Eno Lawn Care breaks something?
We try really hard not to break stuff, but if we are honest…it happens. We stand by our work – good and bad – and will take responsibility for our mistakes.
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